Barnet Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Barnet Carpet Cleaning provides professional cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business or organisation booking or receiving services from Barnet Carpet Cleaning.
Company means Barnet Carpet Cleaning, the provider of the cleaning services.
Services means any carpet, upholstery, rug, hard floor, or related cleaning services supplied by the Company to the Client, including any additional or ancillary services agreed between the parties.
Technician means any member of staff, operative, subcontractor or representative appointed by the Company to carry out the Services.
Premises means the property or location where the Services are to be carried out.
2. Scope of Services
The Company provides professional cleaning services, including carpet cleaning, rug cleaning, upholstery cleaning, and related treatments or stain removal where reasonably possible. The specific Services to be delivered will be agreed at the time of booking and confirmed in the booking confirmation.
All Services are subject to availability and to the suitability of the Premises and items to be cleaned. The Company reserves the right to decline or withdraw Services where, in the judgment of the Technician, the work cannot be carried out safely, effectively, or in compliance with relevant regulations.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s chosen communication channels, such as online enquiry forms or other accepted methods of contact. The Company is not obliged to accept any booking request.
3.2 A booking is only confirmed when the Client has accepted these Terms and Conditions, provided all requested information, and received explicit confirmation from the Company, which may include details of the date, time, address, type of service and applicable charges.
3.3 The Client must provide accurate and complete information about the Premises, parking availability, access arrangements, type and condition of carpets or upholstery, and any known risks, defects, or restrictions. The Company may adjust the quoted price or refuse service if material information is omitted or inaccurate.
3.4 Any time or date for the provision of Services is an estimate only. The Company will use reasonable efforts to attend within the agreed time slot but cannot guarantee exact arrival times due to traffic, previous jobs or unforeseen events. The Client must ensure that an authorised person is present at the Premises during the agreed time window to grant access and to approve the completed work where required.
4. Quotations and Pricing
4.1 Quotations are based on information supplied by the Client and on the Company’s standard pricing structure. Quotations may be given per room, per area, per item, or on an hourly or fixed-fee basis, as specified by the Company.
4.2 The Company reserves the right to revise any quotation if, upon arrival, the Technician finds that the information supplied by the Client was incomplete or inaccurate, the areas are larger than stated, the condition of the carpets or upholstery is significantly worse than described, or there are additional services requested on site.
4.3 All prices are stated inclusive or exclusive of VAT as notified by the Company at the time of booking, in accordance with applicable law. Any additional charges such as parking, congestion charges, or extra labour will be clearly communicated to the Client where reasonably possible.
5. Payments and Charges
5.1 Payment is due in full on completion of the Services, unless otherwise agreed in writing prior to the date of service. The Company may require a deposit or full prepayment to secure a booking, particularly for larger or commercial jobs.
5.2 Accepted methods of payment will be specified by the Company and may include cashless payment options or other approved methods. The Company is not obliged to accept payment by cheque or any method not previously agreed.
5.3 Invoices for commercial Clients or account customers are payable within the agreed credit period. If no specific credit terms are agreed, payment is due immediately on completion of the Services or on receipt of invoice.
5.4 The Company reserves the right to charge interest on late payments at the statutory rate permitted under applicable UK law, as well as reasonable administrative costs incurred in pursuing overdue amounts.
5.5 The Client is responsible for any bank charges, transaction fees, or similar costs arising from payment, including any charges resulting from failed or reversed payments.
6. Cancellations, Rescheduling and Access
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period for cancellation or rescheduling will be stated at the time of booking. Where the Client fails to provide the required notice, the Company may charge a cancellation fee or retain any deposit paid.
6.2 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Client is not present and has not arranged access, this may be treated as a short-notice cancellation. In such circumstances, the Company may charge a call-out fee or the full service charge, at its discretion.
6.3 The Company reserves the right to cancel or reschedule a booking at any time due to circumstances outside its reasonable control, including but not limited to staff illness, vehicle breakdown, severe weather, or safety concerns at the Premises. In such cases, the Company will use reasonable efforts to offer an alternative appointment but will not be liable for any indirect losses arising from the cancellation.
6.4 The Client agrees to provide safe, unobstructed access to the Premises, including suitable parking or loading space where required. Any parking costs or fines incurred as a result of instructions from the Client or the lack of suitable parking may be charged to the Client.
7. Client Obligations and Preparation
7.1 The Client must ensure that the Premises are ready for the Services to be carried out. This may include removing small items and breakables from the areas to be cleaned, moving light furniture where possible, and securing any valuables or important documents.
7.2 The Technician may, at their discretion, move light or easily movable furniture to carry out the work, but the Company is not responsible for moving heavy, fragile or bulky items such as pianos, large cabinets, aquariums, electrical equipment or similar.
7.3 The Client must inform the Company of any known defects, loose fittings, pre-existing damage, or particular issues with carpets, rugs or upholstery, such as colour instability, shrinkage risk, or previous staining treatments. Failure to disclose such information may limit the Company’s liability for any resulting damage.
7.4 The Client is responsible for supervising children, pets and vulnerable persons at the Premises and ensuring they remain clear of equipment, chemicals and wet areas during and after the cleaning process until completely safe.
8. Service Performance and Limitations
8.1 The Company will provide the Services with reasonable skill and care and in accordance with industry practices for professional cleaning. However, the Client acknowledges that certain stains, odours or marks may be permanent and that the Company cannot guarantee the full removal of all staining, soiling or discolouration.
8.2 Results may vary depending on the age, fibre type, previous cleaning history and general condition of carpets and upholstery. Any verbal or written representations as to likely outcomes are estimates only and do not constitute a guarantee.
8.3 Drying times are dependent on ventilation, temperature, humidity and the materials cleaned. The Company may provide guidance on typical drying times, but cannot guarantee specific timeframes. The Client must take care when walking on damp carpets or using recently cleaned items.
9. Liability and Insurance
9.1 The Company holds appropriate insurance cover for its activities, including public liability insurance, subject to the policy terms, conditions and exclusions. Details can be provided on request.
9.2 The Company will not be liable for any loss or damage arising from inaccurate information provided by the Client, from failure to follow the Technician’s advice or aftercare instructions, or from pre-existing conditions, defects or wear and tear.
9.3 The Company’s total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim, except where such limitation is prohibited by law.
9.4 The Company will not be liable for loss of profits, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss or damage, whether foreseeable or not, arising out of the provision of the Services.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
10. Complaints and Claims
10.1 The Client should inspect the completed work as soon as reasonably possible. Any concerns or complaints about the Services must be raised with the Company promptly and, in any event, within a reasonable period after completion.
10.2 The Company will investigate any complaint and, where appropriate, may arrange a revisit to assess the issue and, if feasible, carry out reasonable remedial work. The Company’s obligation is limited to rectifying any demonstrated shortcomings in the Services, within the constraints of the materials and conditions.
10.3 Any claims relating to alleged damage must be supported by clear evidence. The Company reserves the right to inspect the alleged damage in person before accepting any liability.
11. Waste Handling and Environmental Compliance
11.1 The Company will handle waste water, extracted soils and residues from the cleaning process in accordance with relevant UK waste and environmental regulations. Where possible, waste water will be disposed of through appropriate drainage systems at the Premises, subject to local rules and suitability.
11.2 The Client must ensure that the Premises have suitable and lawful drainage facilities for the disposal of waste water. If such facilities are not available, the Client must inform the Company at the time of booking so that alternative arrangements can be considered.
11.3 The Company does not routinely remove large volumes of solid waste, rubbish or unwanted items from the Premises. Any additional waste removal services must be expressly agreed in advance and may be subject to extra charges and specific licensing requirements.
11.4 The Company will use cleaning products and processes with due regard to health, safety and environmental impact, and will comply with applicable regulations relating to the storage, use and disposal of cleaning chemicals.
12. Health and Safety
12.1 The Company will take reasonable steps to ensure that the Services are carried out safely and in accordance with applicable health and safety legislation and guidance.
12.2 The Client must inform the Company of any health and safety risks at the Premises, such as hazardous materials, unsafe flooring, restricted access, or defective electrical installations. The Company may refuse to carry out or may suspend Services where health and safety cannot be assured.
12.3 The Client is responsible for ensuring that the Premises are secure and that any fire alarms, smoke detectors or security systems are properly managed during the visit.
13. Data Protection and Privacy
13.1 The Company will collect and process personal information about the Client only as necessary to manage bookings, deliver the Services, manage payments and comply with legal obligations.
13.2 The Company will take reasonable steps to safeguard personal data and will not sell or disclose Client details to third parties except where required by law or where necessary for the provision of the Services, such as using payment processors or subcontractors.
14. Force Majeure
14.1 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, flood, fire, industrial disputes, power failures, pandemics, road closures, or acts of government.
15. Amendments to Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. Continued use of the Services after any changes have been notified or published will constitute acceptance of the updated terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
By placing a booking with Barnet Carpet Cleaning, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
